Policies

All of our wide selection of remanufactured parts are restored to OEM specifications to ensure that you are getting the highest quality parts available. We offer a wide variety of parts from top manufacturers such as Allison, Eaton, Meritor, and many more.

Remanufacturing

Valley Truck Parts Inc. Limited Warranty

Valley Truck Parts, Inc. Remanufactured units are warranted for parts and labor to repair or replace the subject unit due to defects in material or workmanship. Warranty labor coverages are at reasonable and conventional labor charge and are subject to management approval. The Warranty period begins on the original date of invoice.



Warranty process for Remanufactured units purchased from Valley Truck Parts, Inc. by a supplier that sells to the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.


Warranty Process for Remanufactured units purchased from Valley Truck Parts, Inc. by the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the customer. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.

Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of:

  1. Improper installation, adjustment, repair, or modification.
  2. Accident, natural disaster, abuse, or improper use [including, but not limited to high velocity spin damage and shock load damage].
  3. Improper or insufficient maintenance [including, but not limited to improper lube levels, improper lube change intervals, or using improper lubricants].
  4. Failure to properly clean and flush out any components prior to installation [including, but not limited to differential housings, oil line, oil coolers or PTO’s].
  5. Vibration from engine, clutch, driveline or improperly installed components that cause damage [including, but not limited to synchronizer pin breakage].
  6. Oil leaks caused by the installation of worn or defective parts [including, but not limited to the clutch housing, yokes, PTO, or oil lines]

Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.

Valley Truck Parts, Inc. will pay in connection with a warrantable failure, reasonable towing service expense incurred to bring a unit to a service facility dictated by Valley Truck Parts, Inc. The manner in which this expense is covered is with a credit to the customer’s account with Valley Truck Parts, Inc., after the customer has paid for the towing service and submitted a copy of the invoice to Valley Truck Parts, Inc. [Customers without charge accounts will receive their credit within 30 days in the form of a check].

Any unit repaired or replaced under warranty retains the original warranty period. The warranty period is not extended or restarted due to a warranty claim.

Any new items sold or installed by Valley Truck Parts, Inc. that fail are subject to the original manufacturer’s warranty coverages, labor and towing policies. [Such as Eaton Clutches].



Allison Transmissions

Part Number Price
B400R, B500, HD4000, HD4500, HT740 Series, HT750 Series, HT754 Series $800
B300, MD3030, MD3060P, MD3066P, MD3560, MD3560P $700
1000 Series, 2000 Series, 2400 Series, 2500 Series, AT540, AT542(N), AT545N, AT545RM $500
MT640, MT643, MT650, MT653, MT654 $600

Differentials

Part Type Price
Front Tandem Differential $600
Rear Tandem or Single Axle Differential $500
Front Steer Differential $600
Power Divider Assembly $250

Manual Transmission

Part Type Price
Heavy Duty Manual Transmission $800
Heavy Duty Manual Transmission Auxiliary Section $400
Mid-Range Manual Transmission $500

Part Type Price
Heavy Duty Transfer Case $500
Light Duty Transfer Case $150

Part Type Price
Steering Box and Fifth Wheel $150

For more information log onto returncore.com or call 1-844-791-7020

Part Return Policy

Any customer that wishes to return a Reman Unit or New Part to Valley Truck Parts, Inc must first contact the salesperson at the original location of purchase or the parts return coordinator at the Grand Rapids Location for authorization and for the generation of an “RMA” number (Return Merchandise Authorization).


Grand Rapids Return Coordinator 1-833-690-7755


    Reman Unit Return Criteria

  • Regularly Stocked Reman Units are accepted without penalty if returned within 60 days of the original purchase date and if they are still in the original packaging.
  • Regularly Stocked Reman Units that have been returned after 60 days from the original purchase date or have the original packaging material removed are subject to the charges listed in the Reman Unit Restocking Fee Chart below.
  • Units that have been installed or modified will be charged in accordance with the cost to return them to original condition plus the return fee listed in the Reman Unit Restocking Fee Chart below.
  • Special Order Reman Units are not returnable.
  • Customer is responsible for all return freight charges.
  • Refunds will be credited to the customer’s charge account. If no charge account exists, a check will be issued within 14 working days.

    New Parts Return Criteria

  • Regularly Stocked Parts are accepted free of charge if returned within 30 days of the original. purchase date and are still in the original packaging.
  • Regularly Stocked Parts that are returned after 30 days or removed from the original packaging are subject to 25% restocking fee.
  • Special Order and Electrical Parts are not returnable.
  • New parts must be returned to the original location of purchase.
  • Refunds will be credited to the customer’s charge account. If no charge account exists, a check will be issued within 14 business days.

    Used Parts Return Criteria

  • Used Parts are not returnable.

Reman Unit Restocking Fee Chart

Rear Tandem/Single Axle Differential $40
Front Tandem Differential $60
Manual Transmission $100
Allison Transmission $100
Steering Gear $25
Fifth Wheel $40

Core Return Policy

  1. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been "short paid" is subject to a 50% reduction in the core credit allowance.
  2. Cores must be returned within 45 days of the original invoice date to be eligible for full credit unless prior arrangements are agreed upon:
    • Cores returned after 45 days and up to 180 days are subject to a $100.00 late fee
    • Cores returned 6 months and up to 1 year are subject to a 50% reduction in the core credit allowance
    • Cores returned after 1 year are subject to a 75% reduction in the core credit allowance
  3. If you are stocking our units at your facility, you must notify us in writing or e-mail nmorgan@valleytruckparts.com each week with a list of the units sold to your customer. This information should include your company name, location, phone number, contact name, the unit model number, our serial number and the date of sale to your customer. Timeline for item #2 above starts when the unit is sold to your customer.
  4. All cores are to be returned via a carrier of our choice to: Reman Division, 1900 Chicago Dr. SW, Grand Rapids, MI 49519. You will receive a packet with each reman unit you purchase containing a Bill of Lading already completed for our desired freight carrier in your region. When the core is ready to be returned, contact the carrier we have advised to schedule the pick-up. Do not return cores using a non-approved freight carrier, as you will be responsible for any extra freight charges incurred. You may also go to RemanCoreCenter.com for an automated return process.
  5. All cores are to be returned with our core tag attached. You will find this core tag in the same packet as the Bill of Lading, or it may be in a clear packing list envelope on the unit itself. Please make sure the core tag is securely attached to the core upon return, as this helps to assure the core credit is applied to the correct account and towards the correct invoice. If the core tag is missing or lost, please send a copy of the invoice with the core for proper credit to be issued. It is also helpful to have some kind of identification such as a shipping label or tag attached to the core to help us identify where the core came from. If not properly identified, the result may be a delay in getting your core credit.
  6. All cores are subject to a visual inspection upon return. Cores may be subject to a reduced credit allowance based on the following criteria:
    • Transmissions with a visibly broken main case
    • Differentials with a visibly bad or broken carrier and caps
    • Any transmission or differential that is burned up due to improper lube levels (Units that have been exposed to fire, or units that have severe rust as a result of prolonged weather exposure will not be acceptable for any core credit allowance)
    • For a list of core damage deductions, see Core Addendum 05/2017
  7. We will notify you by phone when any of the above instances occur. Cores not accepted may be returned to you freight collect or scrapped at your discretion. Please carefully inspect the cores you receive from your customers. If there are any questions or concerns on core credit allowances, please contact your customer service representative.
  8. All cores must be like for like, unless prior arrangements are agreed upon.
  9. You may return a core unassembled, but it must be reasonably packaged and 100% complete.

Return Process

  1. Ask for the original serial number or invoice number.

  2. Verify the purchase date and if the unit is a stocked item or special order.

    • If the unit was a special order or non-stocked item, it is not returnable
    • If the purchase date is more than 60 days, the customer must be informed that they will be charged a restocking fee
    • If the customer is requesting to return the unit to a PDC, verification of the packaging, serial number, core tag and pallet condition must be verified with pictures. If the original condition is not maintained the unit must be shipped back and the customer will be charged return freight. If they are only missing the core tag, this can be shipped for them to attach.
  3. Ask if the packaging material has been removed, if yes, let the customer know they will be charged a restocking fee.

  4. If the packaging has been removed ask if they installed the unit, if yes, let the customer know they will be additional charges to return the unit to the original condition.

  5. Document all the information in I-track by following these steps:

    • Create a new Sales Order that matches the original invoice in the billing/shipping information
    • Change the document type to “RMA” in the drop-down box in the upper left corner
    • Use Perform Return Invoice under the Advanced Tab on the bottom of the page to perform the credited
      • Select the original sales order number by pressing on the + sign
      • Click on the upper refund box, this will also select the core refund as well
    • Enter the information in the internal comments field
      • Contact name and phone number/extension and email address
      • Original invoice number and purchase date
      • All information in regards to the charges they were made aware of
    • Save the Sales Order Screen but DO NOT INVOICE! The 8-digit number generated is the RMA number (Return Material Authorization). Give the number to the customer, inform them that this number needs to be attached to the returning unit. Failure to do could lead to a 10 delay in processing the return
      • If still wrapped with original packaging, let the customer know to write the number boldly on a piece of paper and tape it to the wrap
      • If unwrapped have the customer attach a tag with the number and secure the unit to pallet
  6. Coordinate with the Core Dept and send the customer a BOL for truck freight back through email and document the freight charges.

  7. Once the unit has arrived at the shop, the Core Dept will verify all the information entered in the S.O. screen and include the freight charges in the adjustment type drop-down box on the bottom of the Sales Order.

  8. If the unit has been installed or modified, the Core Dept will contact the Customer Repair Dept for the following.

    • A work order and sales order need to be created with the customer’s information
    • Another work order must be created under “Stock” that will be used to “retag” the unit
    • An estimate to return the unit back to original condition needs to be completed
    • The customer must be contacted and informed of the additional charge
    • Once the repairs are completed it will be “retagged” with the “Stock” serial number. Production Admin Dept will complete all the paper work.
    • Invoice the customer for the repairs. If they have a cash account, coordinate with the Core Dept and the Accounting Dept to make sure the billing is completed properly
  9. If the information matches and any necessary repairs are completed, process the credit.

    • Using the same sales order, change the document type to an “Invoice”
    • Deduct the restocking if applicable using the Adjustment type drop-down on the bottom of the page
    • Finalize the Sales order
  10. Turn the completed paper work into the accounting dept and email the contact a copy of the credit