All of our wide selection of remanufactured parts are restored to OEM specifications to ensure that you are getting the highest quality parts available. We offer a wide variety of parts from top manufacturers such as Allison, Eaton, Meritor, and many more.
Valley Truck Parts, Inc. Remanufactured units are warranted for parts and labor to repair or replace the subject unit due to defects in material or workmanship. Warranty labor coverages are at reasonable and conventional labor charge and are subject to management approval. The Warranty period begins on the original date of invoice.
Warranty process for Remanufactured units purchased from Valley Truck Parts, Inc. by a supplier that sells to the end user:
Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.
Warranty Process for Remanufactured units purchased from Valley Truck Parts, Inc. by the end user:
Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the customer. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.
Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of:
Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.
Valley Truck Parts, Inc. will pay in connection with a warrantable failure, reasonable towing service expense incurred to bring a unit to a service facility dictated by Valley Truck Parts, Inc. The manner in which this expense is covered is with a credit to the customer’s account with Valley Truck Parts, Inc., after the customer has paid for the towing service and submitted a copy of the invoice to Valley Truck Parts, Inc. [Customers without charge accounts will receive their credit within 30 days in the form of a check].
Any unit repaired or replaced under warranty retains the original warranty period. The warranty period is not extended or restarted due to a warranty claim.
Any new items sold or installed by Valley Truck Parts, Inc. that fail are subject to the original manufacturer’s warranty coverages, labor and towing policies. [Such as Eaton Clutches].
|B400R, B500, HD4000, HD4500, HT740 Series, HT750 Series, HT754 Series||$800|
|B300, MD3030, MD3060P, MD3066P, MD3560, MD3560P||$700|
|1000 Series, 2000 Series, 2400 Series, 2500 Series, AT540, AT542(N), AT545N, AT545RM||$500|
|MT640, MT643, MT650, MT653, MT654||$600|
|Front Tandem Differential||$600|
|Rear Tandem or Single Axle Differential||$500|
|Front Steer Differential||$600|
|Power Divider Assembly||$250|
|Heavy Duty Manual Transmission||$800|
|Heavy Duty Manual Transmission Auxiliary Section||$400|
|Mid-Range Manual Transmission||$500|
|Heavy Duty Transfer Case||$500|
|Light Duty Transfer Case||$150|
|Steering Box and Fifth Wheel||$150|
Any customer that wishes to return a part to Valley Truck Parts, Inc. for credit, must first contact the original counterman or the parts return coordinator at the Grand Rapids location for authorization and for the generation of an "RMA" number. [Return Merchandise Authorization].
If the part is a regularly stocked item for Valley Truck Parts, Inc., there generally will be no problem accepting the return assuming the part has not been installed, is in like purchased condition, and is in the original manufacturer’s packaging. [The only exception is electrical parts. There are no returns on electrical parts].
Regularly stocked items may be returned to the location they were originally purchased. [Returns of regularly stocked items purchased from branch locations should be handled by the respective branch manager].
Any non-stocked or special order parts a customer wishes to return must be shipped to the Grand Rapids office to the attention of the parts return coordinator, [after receiving an RMA number]. After the part has been received and inspected, the return of the part to the original vendor will be handled by the parts return coordinator on behalf of the customer. Any credit the customer will receive will be dictated by the original vendor. [For example, if there is any re-stocking fee or shipping and handling fee, these fees will be removed from the customer's final credit]. If, for any reason, the original vendor will not accept the part back as a return, it will be returned to the customer with the explanation from the refusing vendor. [Any credit for returned parts will be credited to the customer's account. If the customer does not have a charge account with Valley Truck Parts, Inc., the credit will be given within 14 days in the form of a check].