All of our wide selection of remanufactured parts are restored to OEM specifications to ensure that you are getting the highest quality parts available. We offer a wide variety of parts from top manufacturers such as Allison, Eaton, Meritor, and many more.
Valley Truck Parts, Inc. Remanufactured units are warranted for parts and labor to repair or replace the subject unit due to defects in material or workmanship. Warranty labor coverages are at reasonable and conventional labor charge and are subject to management approval. The Warranty period begins on the original date of invoice.
Warranty process for Remanufactured units purchased from Valley Truck Parts, Inc. by a supplier that sells to the end user:
Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.
Warranty Process for Remanufactured units purchased from Valley Truck Parts, Inc. by the end user:
Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the customer. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.
Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of:
Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.
Valley Truck Parts, Inc. will pay in connection with a warrantable failure, reasonable towing service expense incurred to bring a unit to a service facility dictated by Valley Truck Parts, Inc. The manner in which this expense is covered is with a credit to the customer’s account with Valley Truck Parts, Inc., after the customer has paid for the towing service and submitted a copy of the invoice to Valley Truck Parts, Inc. [Customers without charge accounts will receive their credit within 30 days in the form of a check].
Any unit repaired or replaced under warranty retains the original warranty period. The warranty period is not extended or restarted due to a warranty claim.
Any new items sold or installed by Valley Truck Parts, Inc. that fail are subject to the original manufacturer’s warranty coverages, labor and towing policies. [Such as Eaton Clutches].
|B400R, B500, HD4000, HD4500, HT740 Series, HT750 Series, HT754 Series||$800|
|B300, MD3030, MD3060P, MD3066P, MD3560, MD3560P||$700|
|1000 Series, 2000 Series, 2400 Series, 2500 Series, AT540, AT542(N), AT545N, AT545RM||$500|
|MT640, MT643, MT650, MT653, MT654||$600|
|Front Tandem Differential||$600|
|Rear Tandem or Single Axle Differential||$500|
|Front Steer Differential||$600|
|Power Divider Assembly||$250|
|Heavy Duty Manual Transmission||$800|
|Heavy Duty Manual Transmission Auxiliary Section||$400|
|Mid-Range Manual Transmission||$500|
|Heavy Duty Transfer Case||$500|
|Light Duty Transfer Case||$150|
|Steering Box and Fifth Wheel||$150|
Any customer that wishes to return a Reman Unit or New Part to Valley Truck Parts, Inc must first contact the salesperson at the original location of purchase or the parts return coordinator at the Grand Rapids Location for authorization and for the generation of an “RMA” number (Return Merchandise Authorization).
Grand Rapids Return Coordinator 1-833-690-7755
Reman Unit Return Criteria
New Parts Return Criteria
Used Parts Return Criteria
|Rear Tandem/Single Axle Differential||$40|
|Front Tandem Differential||$60|
Ask for the original serial number or invoice number.
Verify the purchase date and if the unit is a stocked item or special order.
Ask if the packaging material has been removed, if yes, let the customer know they will be charged a restocking fee.
If the packaging has been removed ask if they installed the unit, if yes, let the customer know they will be additional charges to return the unit to the original condition.
Document all the information in I-track by following these steps:
Coordinate with the Core Dept and send the customer a BOL for truck freight back through email and document the freight charges.
Once the unit has arrived at the shop, the Core Dept will verify all the information entered in the S.O. screen and include the freight charges in the adjustment type drop-down box on the bottom of the Sales Order.
If the unit has been installed or modified, the Core Dept will contact the Customer Repair Dept for the following.
If the information matches and any necessary repairs are completed, process the credit.
Turn the completed paper work into the accounting dept and email the contact a copy of the credit