Diamond Care Warranty
At Valley Truck Parts, Inc., our remanufactured parts warranty sets the standard for reliability, ensuring peace of mind with every mile. Backed by our commitment to excellence, we guarantee the quality and performance of our truck parts, providing comprehensive coverage against defects and failures.
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Warranty Programs
Our Warranty programs offer multiple levels of coverage tailored to meet the diverse needs of our customers. Choose the program that works for you, and we’ll be there when you need us.
Nationwide Warranty
Labor Paid
Towing Paid (Limited to $500)
Nationwide Warranty
Labor Paid
Towing Paid (Limited to $500)
Diamond Care Warranty coverage can be used one time.
- If the failure is caused by poor installation or maintenance practices, the coverage reverts back to the Limited Parts Only Coverage for the remainder of the Diamond level. (No towing or labor paid.)
- If the failure is caused by poor workmanship by the remanufacturer, the Diamond Care Warranty continues from the original install date forward to the end of the warranty period. (Full coverage including labor and towing.)
Frequently Asked Questions
What is covered under Diamond Care Warranty?
- Installation issues causing damage or failure of unit
- Lack of lube, contamination lube and/or wrong lube
- Shockload, spin out or catastrophic failure
- Vibration issues
- Shifting complaints (range, split or grinding)
- Excessive operating temperature or leaking
- Failure to properly clean or flush coolers and/or PTO’s
- Broken synchronizer pins due to vibration
- Misadjusted or malfunctioning electronic control modules or transmission control modules
What is not covered?
- Warranty will NOT cover theft, natural disasters, flood and fire.
- Warranty will NOT cover collateral damage beyond unit and parts needed to complete traditional installation.
Exclusions & Limitations
- Any warranty that does not meet the criteria of the Diamond Care Warranty will automatically be subject to our traditional limited warranty policy.
- Customer must purchase replacement unit and pay the labor up front. Once Valley receives the unit the customer is guaranteed to be credited back under the Diamond Care Warranty.
- Labor charges will be subject to Valley’s Labor rates unless in writing from our warranty department.
- Dealers are not able to add coverage or change protection plan after invoice has been finalized.
- Diamond Care Warranty only applies to on highway application.
- Warranty Coverage applies to Continental United States.
Warranty Process
Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.
Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of (unless a Diamond Care Warranty was purchased):
- Improper installation, adjustment, repair, or modification.
- Accident, natural disaster, or theft (Not covered under any warranty level)
- Abuse, or improper use of unit (including, but not limited to high velocity spin damage and shock load damage).
- Improper or insufficient maintenance (including, but not limited to improper lube levels, improper lube change intervals, or using improper lubricants).
- Failure to properly clean and flush out any components prior to installation (including, but not limited to differential housings, oil line, oil coolers or PTO’s).
- Vibration from engine, clutch, driveline or improperly installed components that cause damage (including, but not limited to synchronizer pin breakage).
- Oil leaks caused by the installation of worn or defective parts (including, but not limited to the clutch housing, yokes, PTO, or oil lines).
Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.
Valley Truck Parts, Inc. will pay, in connection with a warrantable failure, any towing service expense incurred (maximum $500) to bring a unit to a service facility dictated by Valley Truck Parts, Inc. This towing charge will be credited to the dealer account once approved.