Remanufacturing

Valley Truck Parts Inc. Limited Warranty

Valley Truck Parts, Inc. warranties apply to remanufactured components sold to customers by Valley Truck Parts or an approved business partner. Only products used as replacements for original equipment and original intended use will be warrantied. All warranty claims must be submitted to Valley Truck Parts, Inc. within thirty (30) days of component failure and must include all required Valley Truck Parts Warranty documentation. Warranty exclusions may include (but are not limited to): damages caused by improper maintenance, abuse of the vehicle and/or modification of vehicles beyond manufacturer’s guidelines. The customer is responsible to understand and follow Valley Truck Parts warranty procedures.

Warranty Claim Procedure

All warranty claims must be initiated to Valley Truck Parts with the following information available. Failure to do so may result in warranty claim delay and/or denial.

• Original Valley Truck Parts invoice
• Date and mileage at time of failure
• Description of complaint, failure, fault codes and inspection results
• Vehicle 17-digit VIN
• Component model and serial number
• Total labor hours to complete repair
• Email and phone number of primary contact for warranty claim
• Valley Truck Parts salesperson from original sale

The customer must provide payment through a purchase order for a replacement unit to be approved and sent. If necessary, Valley Truck Parts will issue a bill of lading for return shipping costs for the failed unit. Valley Truck Parts Warranty department will complete the warranty analysis procedure in 3 – 5 business days after arrival of the failed unit. The Valley Warranty department will contact the original end-user customer regarding the determination and to finalize the claim.

The customer is responsible to properly verify that the remanufactured unit is the cause of the failure and/or complaint. Failure to accurately diagnose the complaint could result in slower processing and/or rejection of the warranty claim. Valley Truck Parts is not responsible for any labor costs associated with diagnosing or testing unless approved in writing by the Valley Warranty Department.

Limitations and Exclusions:

Valley Truck Parts, Inc. warranty on remanufactured units does not apply to normal wear and tear, nor does it apply to a unit that fails, malfunctions or is damaged as a result of:

• Improper installation, adjustment, repair or modification
• Accident, natural disaster, abuse or improper use (including, but not limited to: high velocity spin damage and shock load damage)
• Improper or insufficient maintenance (including, but not limited to: improper lube levels, improper lube change intervals or improper lubricants)
• Failure to properly clean and flush out any components prior to installation (including, but not limited to: differential housings, oil lines, oil coolers and PTO’s)
• Vibration from engine, clutch, driveline or improperly installed components that cause damage (including, but not limited to: synchronizer pin breakage)
• Oil leaks caused by the installation of worn or defective parts (including, but not limited to: clutch housing, yokes, PTO, or oil lines)

Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to: downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.

Valley Truck Parts, Inc. agrees to pay reasonable towing service expenses (up to $500) incurred as a result of a valid warranty claim. If a valid claim is made during the applicable period, Valley Truck Parts Inc., as its option, will reimburse the end-user customer in the form of a credit to the customer’s account with Valley Truck Parts. All approved towing expenses (up to $500) will be reimbursed in the form of a credit to the customer’s account after a copy of the invoice is submitted to Valley Truck Parts, Inc. Customers without charge accounts will receive credits within 30 days of submission and approval in the form of a check.

A replacement unit assumes the remaining warranty of the original product. The warranty period is not extended or restarted due to a warranty claim.

All third-party items sold or installed by Valley Truck Parts are subject to the original manufacturer’s warranty coverages, labor and towing policies.

*The Following section of this policy applies to Allison Remanufactured Transmissions Only*

IF THE TRANSMISSION WAS INSTALLED BY AN AUTHORIZED SERVICE OUTLET – Towing is covered to the nearest remanufactures authorized service outlet only when necessary to prevent further damage to the transmission.

IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – If the remanufactured transmission was sold “over the counter”, towing IS NOT COVERED by the remanufacture and is the responsibility of the owner.

IF THE TRANSMISSION WAS INSTALLED BY A REMANUFACTURES AUTHORIZED SERVICE OUTLET – The warranty period for all coverage’s for transmissions installed by an authorized service outlet shall begin on the invoice date. The warranty beginning date is not to exceed 24 months from the invoice purchase date for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. The warranty period for all coverage’s shall end at the expiration of the coverage set forth below. Only when the remanufactured transmission was originally installed by the remanufactures authorized service outlet will reasonable labor costs for transmission removal and reinstallation, when necessary to make a warranty repair, be covered by this warranty.

IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – The warranty period begins on the date of sale for “over the counter” remanufactured transmission purchases (invoice date). The warranty beginning date is not to exceed 24 months from the date of purchase for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. Labor costs for removal and re-installation of the transmission, when necessary to make a warranty repair, ARE NOT COVERED by this warranty.

Part Return Policy

Any customer that wishes to return a Reman Unit or New Part to Valley Truck Parts, Inc must first contact the salesperson at the original location of purchase or the parts return coordinator at the Grand Rapids Location for authorization and for the generation of an “RMA” number (Return Merchandise Authorization).

Grand Rapids Return Coordinator 1-833-690-7755

Reman Unit Return Criteria

• Regularly Stocked Reman Units are accepted without penalty if returned within 60 days of the original purchase date and if they are still in the original packaging.
• Regularly Stocked Reman Units that have been returned after 60 days from the original purchase date or have the original packaging material removed are subject to the charges listed in the Reman Unit Restocking Fee Chart below.
• Units that have been installed or modified will be charged in accordance with the cost to return them to original condition plus the return fee listed in the Reman Unit Restocking Fee Chart below.
• Special Order Reman Units are not returnable.
• Customer is responsible for all return freight charges.
• Refunds will be credited to the customer’s charge account. If no charge account exists, a check will be issued within 14 working days.

New Parts Return Criteria

• Regularly Stocked Parts are accepted free of charge if returned within 30 days of the original. purchase date and are still in the original packaging.
• Regularly Stocked Parts that are returned after 30 days or removed from the original packaging are subject to 25% restocking fee.
• Special Order and Electrical Parts are not returnable.
• New parts must be returned to the original location of purchase.
• Refunds will be credited to the customer’s charge account. If no charge account exists, a check will be issued within 14 business days.

Used Parts Return Criteria

• Used Parts are not returnable.

Reman Unit Restocking Fee Chart

Rear Tandem/Single Axle Differential	$40
Front Tandem Differential	$60
Manual Transmission	$100
Allison Transmission	$100
Steering Gear	$25
Fifth Wheel	$40

Core Return Policy

1. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been "short paid" is subject to a 50% reduction in the core credit allowance.
2. Cores must be returned within 45 days of the original invoice date to be eligible for full credit unless prior arrangements are agreed upon:
   • Cores returned after 45 days and up to 180 days are subject to a $100.00 late fee
   • Cores returned 6 months and up to 1 year are subject to a 50% reduction in the core credit allowance
   • Cores returned after 1 year are subject to a 75% reduction in the core credit allowance
3. If you are stocking our units at your facility, you must notify us in writing or e-mail nmorgan@valleytruckparts.com each week with a list of the units sold to your customer. This information should include your company name, location, phone number, contact name, the unit model number, our serial number and the date of sale to your customer. Timeline for item #2 above starts when the unit is sold to your customer.
4. All cores are to be returned via a carrier of our choice to: Reman Division, 1900 Chicago Dr. SW, Grand Rapids, MI 49519. You will receive a packet with each reman unit you purchase containing a Bill of Lading already completed for our desired freight carrier in your region. When the core is ready to be returned, contact the carrier we have advised to schedule the pick-up. Do not return cores using a non-approved freight carrier, as you will be responsible for any extra freight charges incurred. You may also go to RemanCoreCenter.com for an automated return process.
5. All cores are to be returned with our core tag attached. You will find this core tag in the same packet as the Bill of Lading, or it may be in a clear packing list envelope on the unit itself. Please make sure the core tag is securely attached to the core upon return, as this helps to assure the core credit is applied to the correct account and towards the correct invoice. If the core tag is missing or lost, please send a copy of the invoice with the core for proper credit to be issued. It is also helpful to have some kind of identification such as a shipping label or tag attached to the core to help us identify where the core came from. If not properly identified, the result may be a delay in getting your core credit.
6. All cores are subject to a visual inspection upon return. Cores may be subject to a reduced credit allowance based on the following criteria:
   • Transmissions with a visibly broken main case
   • Differentials with a visibly bad or broken carrier and caps
   • Any transmission or differential that is burned up due to improper lube levels (Units that have been exposed to fire, or units that have severe rust as a result of prolonged weather exposure will not be acceptable for any core credit allowance)
   • For a list of core damage deductions, see Core Addendum 05/2017
7. We will notify you by phone when any of the above instances occur. Cores not accepted may be returned to you freight collect or scrapped at your discretion. Please carefully inspect the cores you receive from your customers. If there are any questions or concerns on core credit allowances, please contact your customer service representative.
8. All cores must be like for like, unless prior arrangements are agreed upon.
9. You may return a core unassembled, but it must be reasonably packaged and 100% complete.

Return Process

1. Ask for the original serial number or invoice number.

2. Verify the purchase date and if the unit is a stocked item or special order.

   • If the unit was a special order or non-stocked item, it is not returnable
   • If the purchase date is more than 60 days, the customer must be informed that they will be charged a restocking fee
   • If the customer is requesting to return the unit to a PDC, verification of the packaging, serial number, core tag and pallet condition must be verified with pictures. If the original condition is not maintained the unit must be shipped back and the customer will be charged return freight. If they are only missing the core tag, this can be shipped for them to attach.

3. Ask if the packaging material has been removed, if yes, let the customer know they will be charged a restocking fee.

4. If the packaging has been removed ask if they installed the unit, if yes, let the customer know they will be additional charges to return the unit to the original condition.

5. Document all the information in I-track by following these steps:

   • Create a new Sales Order that matches the original invoice in the billing/shipping information
   • Change the document type to “RMA” in the drop-down box in the upper left corner
   • Use Perform Return Invoice under the Advanced Tab on the bottom of the page to perform the credited
     • Select the original sales order number by pressing on the + sign
     • Click on the upper refund box, this will also select the core refund as well
   • Enter the information in the internal comments field
     • Contact name and phone number/extension and email address
     • Original invoice number and purchase date
     • All information in regards to the charges they were made aware of
   • Save the Sales Order Screen but DO NOT INVOICE! The 8-digit number generated is the RMA number (Return Material Authorization). Give the number to the customer, inform them that this number needs to be attached to the returning unit. Failure to do could lead to a 10 delay in processing the return
     • If still wrapped with original packaging, let the customer know to write the number boldly on a piece of paper and tape it to the wrap
     • If unwrapped have the customer attach a tag with the number and secure the unit to pallet

6. Coordinate with the Core Dept and send the customer a BOL for truck freight back through email and document the freight charges.

7. Once the unit has arrived at the shop, the Core Dept will verify all the information entered in the S.O. screen and include the freight charges in the adjustment type drop-down box on the bottom of the Sales Order.

8. If the unit has been installed or modified, the Core Dept will contact the Customer Repair Dept for the following.

   • A work order and sales order need to be created with the customer’s information
   • Another work order must be created under “Stock” that will be used to “retag” the unit
   • An estimate to return the unit back to original condition needs to be completed
   • The customer must be contacted and informed of the additional charge
   • Once the repairs are completed it will be “retagged” with the “Stock” serial number. Production Admin Dept will complete all the paper work.
   • Invoice the customer for the repairs. If they have a cash account, coordinate with the Core Dept and the Accounting Dept to make sure the billing is completed properly

9. If the information matches and any necessary repairs are completed, process the credit.

   • Using the same sales order, change the document type to an “Invoice”
   • Deduct the restocking if applicable using the Adjustment type drop-down on the bottom of the page
   • Finalize the Sales order

10. Turn the completed paper work into the accounting dept and email the contact a copy of the credit