All of our wide selection of remanufactured parts are restored to OEM specifications to ensure that you are getting the highest quality parts available. We offer a wide variety of parts from top manufacturers such as Allison, Eaton, Meritor, and many more.
Valley Truck Parts, Inc. warranties apply to remanufactured components sold to customers by Valley Truck Parts or an approved business partner. Only products used as replacements for original equipment and original intended use will be warrantied. All warranty claims must be submitted to Valley Truck Parts, Inc. within thirty (30) days of component failure and must include all required Valley Truck Parts Warranty documentation. Warranty exclusions may include (but are not limited to): damages caused by improper maintenance, abuse of the vehicle and/or modification of vehicles beyond manufacturer’s guidelines. The customer is responsible to understand and follow Valley Truck Parts warranty procedures.
Warranty Claim Procedure
All warranty claims must be initiated to Valley Truck Parts with the following information available. Failure to do so may result in warranty claim delay and/or denial.
The customer must provide payment through a purchase order for a replacement unit to be approved and sent. If necessary, Valley Truck Parts will issue a bill of lading for return shipping costs for the failed unit. Valley Truck Parts Warranty department will complete the warranty analysis procedure in 3 – 5 business days after arrival of the failed unit. The Valley Warranty department will contact the original end-user customer regarding the determination and to finalize the claim.
The customer is responsible to properly verify that the remanufactured unit is the cause of the failure and/or complaint. Failure to accurately diagnose the complaint could result in slower processing and/or rejection of the warranty claim. Valley Truck Parts is not responsible for any labor costs associated with diagnosing or testing unless approved in writing by the Valley Warranty Department.
Limitations and Exclusions:
Valley Truck Parts, Inc. warranty on remanufactured units does not apply to normal wear and tear, nor does it apply to a unit that fails, malfunctions or is damaged as a result of:
Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to: downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.
Valley Truck Parts, Inc. agrees to pay reasonable towing service expenses (up to $500) incurred as a result of a valid warranty claim. If a valid claim is made during the applicable period, Valley Truck Parts Inc., as its option, will reimburse the end-user customer in the form of a credit to the customer’s account with Valley Truck Parts. All approved towing expenses (up to $500) will be reimbursed in the form of a credit to the customer’s account after a copy of the invoice is submitted to Valley Truck Parts, Inc. Customers without charge accounts will receive credits within 30 days of submission and approval in the form of a check.
A replacement unit assumes the remaining warranty of the original product. The warranty period is not extended or restarted due to a warranty claim.
All third-party items sold or installed by Valley Truck Parts are subject to the original manufacturer’s warranty coverages, labor and towing policies.
*The Following section of this policy applies to Allison Remanufactured Transmissions Only*
IF THE TRANSMISSION WAS INSTALLED BY AN AUTHORIZED SERVICE OUTLET – Towing is covered to the nearest remanufactures authorized service outlet only when necessary to prevent further damage to the transmission.
IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – If the remanufactured transmission was sold “over the counter”, towing IS NOT COVERED by the remanufacture and is the responsibility of the owner.
IF THE TRANSMISSION WAS INSTALLED BY A REMANUFACTURES AUTHORIZED SERVICE OUTLET – The warranty period for all coverage’s for transmissions installed by an authorized service outlet shall begin on the invoice date. The warranty beginning date is not to exceed 24 months from the invoice purchase date for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. The warranty period for all coverage’s shall end at the expiration of the coverage set forth below. Only when the remanufactured transmission was originally installed by the remanufactures authorized service outlet will reasonable labor costs for transmission removal and reinstallation, when necessary to make a warranty repair, be covered by this warranty.
IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – The warranty period begins on the date of sale for “over the counter” remanufactured transmission purchases (invoice date). The warranty beginning date is not to exceed 24 months from the date of purchase for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. Labor costs for removal and re-installation of the transmission, when necessary to make a warranty repair, ARE NOT COVERED by this warranty.
Any customer that wishes to return a Reman Unit or New Part to Valley Truck Parts, Inc must first contact the salesperson at the original location of purchase or the parts return coordinator at the Grand Rapids Location for authorization and for the generation of an “RMA” number (Return Merchandise Authorization).
Grand Rapids Return Coordinator 1-833-690-7755
Reman Unit Return Criteria
New Parts Return Criteria
Used Parts Return Criteria
|Rear Tandem/Single Axle Differential||$40|
|Front Tandem Differential||$60|
Ask for the original serial number or invoice number.
Verify the purchase date and if the unit is a stocked item or special order.
Ask if the packaging material has been removed, if yes, let the customer know they will be charged a restocking fee.
If the packaging has been removed ask if they installed the unit, if yes, let the customer know they will be additional charges to return the unit to the original condition.
Document all the information in I-track by following these steps:
Coordinate with the Core Dept and send the customer a BOL for truck freight back through email and document the freight charges.
Once the unit has arrived at the shop, the Core Dept will verify all the information entered in the S.O. screen and include the freight charges in the adjustment type drop-down box on the bottom of the Sales Order.
If the unit has been installed or modified, the Core Dept will contact the Customer Repair Dept for the following.
If the information matches and any necessary repairs are completed, process the credit.
Turn the completed paper work into the accounting dept and email the contact a copy of the credit
|H/D Manual Transmission||Core Credit Deduction|
|5 + sets of gears bad. Trans with a core value under $3000||$750|
|5 + sets of gears bad. Trans with a core value under $3000||$600|
|Mack Manual Transmission||Core Credit Deduction|
|Front case mount hole, mount surface worn, Repairable||$750|
|Front case, Non-repairable||$1250|
|5 + sets of gears bad||$1000|
|Mid-Range Manual Transmission||Core Credit Deduction|
|FS/FSO Shift cover||$350|
|ES/ESO Bell housing||$550|
|Es/ESO Front case||$500|
|ES/ESO Aux case||$300|
|Automated Transmission||Core Credit Deduction|
|5 + sets of gears bad||$1000|
|Front Tandem Differential||Core Credit Deduction|
|D46170 Carrier NonRepairable||$1550|
|Power Divider cover||$250|
|Rear Tandem /Single AxleFront Drive Steer Differential||Core Credit Deduction|
|R46170 Carrier, Non-Repairable||$1250|
|Part||Core Credit Deduction|
|L/D Transfer Case Housing||$350|
|H/D Transfer Case Housing||$1250|
|Fifth Wheel||Full Credit Deduction|
|Steering Gear||Full Credit Deduction|
|AT Series||Core Credit Reduction|
|MT Series||Core Credit Reduction|
|Torque converter missing||$375|
|HT Series||Core Credit Reduction|
|Torque converter missing||$600|
|1000 Series (GM)1k/2k Series (STD)||Core Credit Reduction|
|Converter housing (GM)||$350|
|Converter housing (STD)||$200|
|Output housing (4X4)||$450|
|Output housing (2WD)||$350|
|Output housing (STD)||$200|
|Torque converter damaged or missing||$50|
|Missing valve body (4th Gen and up)||$600|
|MD/3k Series||Core Credit Reduction|
|Torque converter missing||$750|
|Missing control module/Valve body (4th Gen and up)||$1000|
|HD/4k Series||Core Credit Reduction|
|Torque converter missing||$1250|
|Missing control module/Valve body (4th Gen and up)||$1500|