policies.

Valley Truck Parts Inc. Limited Warranty

Valley Truck Parts, Inc. warranties apply to remanufactured components sold to customers by Valley Truck Parts or an approved business partner. Only products used as replacements for original equipment and original intended use will be warrantied. All warranty claims must be submitted to Valley Truck Parts, Inc. within thirty (30) days of component failure and must include all required Valley Truck Parts Warranty documentation. Warranty exclusions may include (but are not limited to): damages caused by improper maintenance, abuse of the vehicle and/or modification of vehicles beyond manufacturer’s guidelines. The customer is responsible to understand and follow Valley Truck Parts warranty procedures.

Warranty Claim Procedure

In the event of a possible warranty, please reach out to the Valley Truck Parts (VTP) Warranty
Center in one of the following ways:

1. Call 800-881-5211.  A Warranty Representative will diagnose the issue and give further instructions (if the issue is not resolved, a warranty claim form          will need to be completed).
2. E-mail   A Warranty Representative will respond via e-mail with 
3. Visit ; under the Services Tab, you will find an on-line “Warranty Claim” form to complete.

Fill out all the fields of the warranty claim form.
• Note: All required fields must be filled out for the process to go any further

One of our Warranty Representatives will contact you to discuss your claim.

If a replacement option is chosen for resolution, the customer will be required to:
• Provide a Purchase Order (PO) to authorize payment for all credit accounts.
• Pay for the replacement.
    o Note: After analysis and failure is deemed warrantable, Warranty Center will credit back or reimburse the replacement invoice in addition  to any applicable  labor or towing bills (subject to appropriate allowance guidelines)
• Send the failed unit to the Warranty Department.
    o Contact the Warranty Center to arrange return pickup.  A Warranty Representative will issue a Bill of Lading with one of the VTP approved carriers.
• Note: If not arranged through VTP, additional shipping charges may be  assessed.
    o Provide a Return Purchase Order (RPO) for the return.
    o Note: Any possible warranty returned unit disassembled will be denied unless prior arrangements are made with the Warranty Center.

The Warranty Center will conduct a full inspection and provide a failure analysis within approximately 5 – 7 business days for all returned failed units with completed Warranty Claim forms.
• Note: Units returned to VTP without a Warranty Claim form will be held for 5 business days, then processed as a core.

If the returned unit is deemed warrantable:
• Submit any/all labor and/or towing bills within 5 – 7 business days through the warranty e-mail warranty@valleytruckparts.com.
    o Labor bills require the failed serial number of the unit on them.
    o Note: If bills are not received within 5 – 7 business days, the end user may not receive payment.
• Warranty Center will credit back or reimburse the replacement invoice in addition toany applicable labor or towing bills (subject to                      appropriate allowance guidelines)
• Warranty Center will provide a copy of the resolved warranty claim to the applicable VTP Sales Representative or Branch Manager for reference.

If the returned unit is deemed non-warrantable:
• The Warranty Center will provide the completed failure analysis within approximately 5 – 7 business days with a full explanation as to why the failed unit is not covered by warranty.
•The Warranty Center will provide a copy of the denied warranty claim to the applicable VTP Sales Representative or Branch Manager
• The denied warranty claim will be closed upon completion of any disputes, concerns, or discussions after acknowledgment of the findings.

Note: This warranty process must be followed to be eligible for any reimbursement.

Note: Please reference the Sales Guide, contact your Account Representative, or contact the WarrantyCenter for the maximum allowable labor and/or towing bills.

Limitations and Exclusions:

Valley Truck Parts, Inc. warranty on remanufactured units does not apply to normal wear and tear, nor does it apply to a unit that fails, malfunctions or is damaged as a result of:

• Improper installation, adjustment, repair or modification
• Accident, natural disaster, abuse or improper use (including, but not limited to: high velocity spin damage and shock load damage)
• Improper or insufficient maintenance (including, but not limited to: improper lube levels, improper lube change intervals or improper lubricants)
• Failure to properly clean and flush out any components prior to installation (including, but not limited to: differential housings, oil lines, oil coolers and PTO’s)
• Vibration from engine, clutch, driveline or improperly installed components that cause damage (including, but not limited to: synchronizer pin breakage)
• Oil leaks caused by the installation of worn or defective parts (including, but not limited to: clutch housing, yokes, PTO, or oil lines)

Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to: downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.

Valley Truck Parts, Inc. agrees to pay reasonable towing service expenses (up to $500) incurred as a result of a valid warranty claim. If a valid claim is made during the applicable period, Valley Truck Parts Inc., as its option, will reimburse the end-user customer in the form of a credit to the customer’s account with Valley Truck Parts. All approved towing expenses (up to $500) will be reimbursed in the form of a credit to the customer’s account after a copy of the invoice is submitted to Valley Truck Parts, Inc. Customers without charge accounts will receive credits within 30 days of submission and approval in the form of a check.

A replacement unit assumes the remaining warranty of the original product. The warranty period is not extended or restarted due to a warranty claim.

All third-party items sold or installed by Valley Truck Parts are subject to the original manufacturer’s warranty coverages, labor and towing policies.

*The Following section of this policy applies to Allison Remanufactured Transmissions Only*

IF THE TRANSMISSION WAS INSTALLED BY AN AUTHORIZED SERVICE OUTLET – Towing is covered to the nearest remanufactures authorized service outlet only when necessary to prevent further damage to the transmission.

IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – If the remanufactured transmission was sold “over the counter”, towing IS NOT COVERED by the remanufacture and is the responsibility of the owner.

IF THE TRANSMISSION WAS INSTALLED BY A REMANUFACTURES AUTHORIZED SERVICE OUTLET – The warranty period for all coverage’s for transmissions installed by an authorized service outlet shall begin on the invoice date. The warranty beginning date is not to exceed 24 months from the invoice purchase date for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. The warranty period for all coverage’s shall end at the expiration of the coverage set forth below. Only when the remanufactured transmission was originally installed by the remanufactures authorized service outlet will reasonable labor costs for transmission removal and reinstallation, when necessary to make a warranty repair, be covered by this warranty.

IF THE TRANSMISSION WAS SOLD “OVER THE COUNTER” – The warranty period begins on the date of sale for “over the counter” remanufactured transmission purchases (invoice date). The warranty beginning date is not to exceed 24 months from the date of purchase for On-Highway Models, 24 months for School Bus Models and 6 months for Industrial & Construction Models. Labor costs for removal and re-installation of the transmission, when necessary to make a warranty repair, ARE NOT COVERED by this warranty.

Limited Warranty

Any unit repaired or replaced under warranty retains the original warranty period
The warranty period is not extended or restarted due to warranty claim.

WARRANTY FLAT RATE CHART (INCLUDES LABOR, OIL AND MISC. SUPPLIES)

Submit a Warranty Claim

Part Return Policy
Any customer wishing to return a Reman Unit or New Part to Valley Truck Parts, Inc. must first contact the salesperson at the original location of purchase or the parts return coordinator at the Grand Rapids location for authorization and to obtain an “RMA” number (Return Merchandise Authorization).
Grand Rapids Return Coordinator: 1-833-690-7755
National Call Center: 1-888-419-8090

Reman Unit Return Criteria:

• Regularly stocked Reman Units are accepted without penalty if returned within 45 days of the original purchase date and if they are still in the original packaging.

• Regularly stocked Reman Units returned after 45 days from the original purchase date or have the original packaging material removed are subject to the charges listed in the Reman Unit Restocking Fee Chart below.

• Reman Units that have been installed or modified will be charged in accordance with the cost to return them to original condition plus the return fee listed in the Reman Unit Restocking Fee Chart below.

• Special Order Reman Units are not returnable.

• Customer is responsible for all return freight charges regardless of the timing of return.

• Refunds will be credited to the customer’s charge account.  If no charge account exists, a check will be issued within 14 business days.

New Part Return Criteria:

• Regularly Stocked Parts are accepted without penalty if returned within 45 days of the original purchase date and are still in the original packaging.

• Regularly Stocked Parts returned after 45 days or removed from the original packaging are subject to 25% restocking fee.

• Special Order and Electrical Parts are not returnable.

• New Parts must be returned to the original location of purchase.

• Customer is responsible for all return freight charges regardless of the timing of return.

• Refunds will be credited to the customer’s charge account.  If no charge account exists, a check will be issued within 14 business days.

Used Parts are not returnable.

Core Return Policy

1. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been “short paid” is subject to a 50% reduction in the core credit allowance.
2. Cores must be returned within 45 days of the original invoice date to be eligible for full credit unless prior arrangements are agreed upon:
   1. Cores returned after 45 days and up to 180 days are subject to a $100.00 late fee
   2. Cores returned 6 months and up to 1 year are subject to a 50% reduction in the core credit allowance
   3. Cores returned after 1 year are subject to a 75% reduction in the core credit allowance
3. If you are stocking our units at your facility, you must notify us in writing or e-mail nmorgan@valleytruckparts.com each week with a list of the units sold to your customer. This information should include your company name, location, phone number, contact name, the unit model number, our serial number and the date of sale to your customer. Timeline for item #2 above starts when the unit is sold to your customer.
4. All cores MUST be returned via www.remancorecenter.com , calling 1-833-690-7755, or emailing returns@remancorecenter.com DO NOT return cores by any other method. Extra freight charges incurred, due to improper return process, will be charged back to your account.
5. All cores are to be returned with our core tag attached. You will find this core tag in the same packet as the Bill of Lading, or it may be in a clear packing list envelope on the unit itself. Please make sure the core tag is securely attached to the core upon return, as this helps to assure the core credit is applied to the correct account and towards the correct invoice. If the core tag is missing or lost, please send a copy of the invoice with the core for proper credit to be issued. It is also helpful to have some kind of identification such as a shipping label or tag attached to the core to help us identify where the core came from. If not properly identified, the result may be a delay in getting your core credit.
6. All cores are subject to a visual inspection upon return. Cores may be subject to a reduced credit allowance based on the following criteria:
   1. Transmissions with a visibly broken main case
   2. Differentials with a visibly bad or broken carrier and caps
   3. Any transmission or differential that is burned up due to improper lube levels (Units that have been exposed to fire, or units that have severe rust as a result of prolonged weather exposure will not be acceptable for any core credit allowance)
   4. For a list of core damage deductions, see below
7. We will notify you by phone or email when any of the above instances occur. Cores not accepted may be returned to you freight collect or scrapped at your discretion. Please carefully inspect the cores you receive from your customers. If there are any questions or concerns on core credit allowances, please contact your customer service representative.
8. All cores must be like for like, unless prior arrangements are agreed upon.
9. You may return a core unassembled, but it must be reasonably packaged and 100% complete.